Terms & Conditions

Our Performance

Welcome to Highlite Facility Management - the premier cleaning service agency in Saudi Arabia. These Terms and Conditions govern your use of our site as well as the services we provide. When you access or use this website or use our Services, you agree to be legally bound by these terms. If you don't agree with any portion of these conditions, you must stop using the Website or our Services.

Scope & Applicability

• These Terms apply to all users of our Website, including visitors, customers, potential clients, and to all agreements for Services with us as well as our customers, unless specifically modified in writing.
• Any other terms or conditions that you propose are explicitly not permitted unless we have agreed in writing.
• We can modify or update these Terms at any time. The most recent version will be made available on our website with the new "Last updated" date.

Services Provided

• Highlite offers a variety of cleaning and facility management services, including commercial, residential maintenance, as well as deep cleaning.
• These are described on our website and in our service proposal.
• If you ask for a contract service, we will give you the scope, pricing, schedule, and other details pertinent to your request.
• All Services are dependent on availability, appropriate access conditions on the site, and conformity with guidelines.
• We can subcontract a portion of the work; however, we remain accountable for our overall performance.

Quotations, Orders & Contracts

• The validity of all quotations is a specified time frame unless stated otherwise.
• The contract is only signed after we have accepted your request or a quotation sent via email or by signing an agreement.
• You must provide accurate, complete information (site details, access, utilities, hazards, special requirements).
• Variations or additional work require a written agreement and could result in additional charges.
• The company reserves the right to reject or end any service or order request at any time due to security issues, site conditions, and regulatory restrictions.

Prices, Payment & Invoicing

• Prices are based on the agreed quotation, unless altered due to scope changes or site modifications, or other unforeseen circumstances.
• Unless otherwise agreed, the payment must be made within the predetermined time frame from the date of the invoice.
• Late payments could result in interest per month, or the maximum allowed by law. This could lead to suspending the services.
• All payments are to take place in the currencies.
• The bank may charge additional costs that arise from the payment.

Access, Cooperation & Responsibilities

• You are responsible for providing safe and enough access to the property as well as utilities, equipment storage space, and any other materials required.
• You must inform us of any potential hazards - structural, electrical, chemical issues, or restricted zones.
• You accept to cooperate, reply promptly to messages, and provide the required approvals or directions.
• The delay or obstruction that you cause may result in additional charges or schedule changes.

Performance, Standards & Warranty

• We will carry out services with reasonable attention, competence, and in accordance with industry standards. We cannot guarantee perfect performance.
• We will correct any issues within a reasonable amount of time if we are notified.
• Our warranty does not apply to damages resulting from pre-existing conditions, such as negligence, force majeure, or alterations you make.
• The company reserves the right to investigate and confirm any claims before accepting any responsibility.

Safety, Insurance & Liability

• We adhere to all the laws and safety standards.
• We keep a reasonable amount of insurance, including public liability and workers' compensation.
• Except for cases of willful gross negligence, our obligation is strictly limited to a sum not greater than the total amount you paid for that particular service.
• We do not accept liability for any indirect, special, consequential, incidental, or other damages.
• We agree to indemnify you against any demands, fines, damages, or other costs that result from your conduct of your premises or your instruction.

Intellectual Property & Use of Website

• The content of the website, text, images, logos, and layout are ours and licensed to us.
• You can access, download, or print any part of the website for private usage only and not for commercial use - under the condition that you keep all copyrights and proprietary notices intact.
• You cannot copy, duplicate, alter or distribute, publish/or create a derivative work based on our content without prior written permission.
• If you send us feedback or suggestions, or other content, we grant you a worldwide, non-exclusive, and royalty-free license to use the content.

Links, Third-Party Content & External Sites

• Our website may contain links to other websites. We are not accountable for their privacy policies, content, or accessibility.
• Accessing third-party websites is entirely at your the risk for your personal safety.
• We do not endorse or are not responsible for the products or services of third parties that are on our website and are linked.

Privacy, Confidentiality & Data Protection

• The collection and use of personal data is controlled in our privacy policy.
• Your information is private and will not be disclosed except as legally required or necessary to provide services.
• We also recommend that you protect our technical and commercial information private.
• If breaches of data or unauthorised access are discovered, we'll comply with the law in order to minimize any damage and inform the parties affected.

Cancellation, Termination & Suspension

• You can cancel or end services in accordance with a written notification and cancellation fees in accordance with the terms of the contract.
• We can suspend or end services at any time if you violate these conditions, fail to make payment, or pose a safety risk.
• After termination, you are responsible for the cost of all services rendered before termination, and any demobilization expenses.
• Clauses on liability, confidentiality, indemnity - survive termination.

Force Majeure

• The parties are not liable for any delay or failure in performance caused by circumstances beyond their control - strike, natural catastrophes, government actions, or epidemics.
• The party must notify the other as quickly as possible.
• The time frame for performing is extended by the time of delay. When the time delay appears to be too long, either party can end the affected portion of the services.

Governing Law & Dispute Resolution

• These terms and any agreement with you and Highlite are subject to those laws in this state where your contract is made.
• Any dispute shall be resolved first by amicable negotiation/mediation.
• If the dispute is not resolved, it could be referred to arbitration or the competent judges in the region, based on the local law.
• We agree that our maximum liability in any case is limited to the amount legally permissible and is stated in these conditions.

Miscellaneous

• Headings are used for convenience only and are not intended to alter the meaning of.
• If any provision is found to be ineffective or unenforceable - the rest remains in force.
• You are not able to transfer or assign the rights and obligations you have under these terms without prior written approval.
• We can subcontract or transfer our rights or obligations.

Contact Information

If you have any questions or doubts about these Terms and Conditions - please get in touch with us.